Frequently Asked Question
Everything You Need to Know
What products does Fatihah Frozen Food offer?
We offer a wide range of Halal frozen products including Paratha, Roti Canai, Chapatti, Roti Boom, Curry Puff, Samosa, Spring Roll and Fried Ice Cream.
Are all products Halal-certified?
Yes, all our products are certified Halal by JAKIM Malaysia.
Where are your products manufactured?
All products are manufactured at our facility located in MARA Halal Industrial Park, Batu Caves, Kuala Lumpur.
Do you supply to wholesalers, supermarkets, and restaurants?
Yes, we supply nationwide to wholesalers, retailers, supermarkets, marts, food service outlets, and restaurants.
Do you accept OEM or private label requests?
Yes, we provide OEM/Private Label manufacturing based on MOQ and product requirements.
Do you export to other countries?
Yes, we export selected products to several countries and are open to new distributors worldwide.
How long is the shelf life of your products?
Our products generally have a shelf life of 18 months
How should the products be stored?
All products must be kept frozen at –18°C to maintain quality.
Are your products safe for children?
Yes, our products use quality ingredients and follow strict food safety standards.
Do you use preservatives?
Our products do not contain artificial preservatives; freezing technology maintains freshness.
How do I cook the roti? Do I need oil?
No need to thaw. Cook straight from frozen.You can use a little oil, or cook without oil on a pan.
How do I get the best results when frying the kuih?
No need to thaw. Fry straight from frozen using medium heat.
What food safety standards do you follow?
We follow Halal guidelines, GMP, HACCP, and ISO 22000 certification.
How do I contact your team?
You can reach us via email, phone, or social media channels listed on our website.
Can your products be used for business (resellers/home-based)?
Yes, many of our customers use our products for resale or home-based food businesses.
